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What Donors Actually Want in an Impact Report (Spoiler: Not a PDF)

What Donors Actually Want in an Impact Report (Spoiler: Not a PDF)

by JK Stewart | Dec 8, 2025 | Strategy

Every nonprofit says they value donors. Yet the moment impact reporting comes up, most organizations default to the same tired move. They compile a long, glossy PDF full of charts, abstract numbers, and paragraphs no one asked for. Then they blast it out, proud of the...
The Donor Breakpoint: A Behavior-Focused Window Into Attrition

The Donor Breakpoint: A Behavior-Focused Window Into Attrition

by JK Stewart | Dec 5, 2025 | Strategy

If you run a nonprofit, you probably track donor retention rates. But too often you miss what really matters — the final 90 days before a donor silently slips away. That window — what I call the “Donor Breakpoint” — is where feelings erode, trust wobbles, and absence...
The Emotion-to-Action Gap: How to Convert Inspiration Into Actual Gifts

The Emotion-to-Action Gap: How to Convert Inspiration Into Actual Gifts

by JK Stewart | Dec 4, 2025 | Strategy

The Strange Moment When Donors Feel Moved but Do Nothing Every fundraiser knows this moment too well. You tell a powerful story. You share a real need. Someone nods, sighs, maybe even wipes a tear. They feel something. They care. Then they walk away, close the tab, or...
Why Donors Don’t Read Your Emails (And How to Change That Fast)

Why Donors Don’t Read Your Emails (And How to Change That Fast)

by JK Stewart | Dec 3, 2025 | Strategy

The Strange Truth About Donor Inboxes Nonprofits spend hours crafting emails. You tweak the subject line, argue about commas, and pray the template won’t break the second you hit send. Then it happens. The open rate hits your dashboard. Twenty percent if you’re lucky....
From First Gift to Forever Donor: The Psychology Behind Long-Term Loyalty

From First Gift to Forever Donor: The Psychology Behind Long-Term Loyalty

by JK Stewart | Dec 2, 2025 | Strategy

Why Some Donors Stay and Others Slip Away The first gift gets all the attention. Teams celebrate it. Dashboards spike. Everyone does the “we did it” fist pump. But the real question is whether that donor will ever give again. Lots of nonprofits talk about retention...
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Recent Posts

  • The Identity Signal Of Giving: What Donors Believe Their Gift Says About Them
  • Cognitive Load And Giving: How Too Many Choices Quietly Kill Donations
  • The Donor Regret Window: Why Some Gifts Feel Good And Others Feel Awkward
  • The Invisible Donor Experience: Everything People Feel but Never Say
  • Donor Segmentation 2.0: Beyond Demographics and Gift Size

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