How to Use Donor Cohort Analysis to Strengthen Retention

How to Use Donor Cohort Analysis to Strengthen Retention

The Secret Weapon Hiding in Your Donor Data Most nonprofits think donor retention is a mystery. Donors give once, disappear, and everyone shrugs like it’s inevitable. But the truth? You already have the answer buried in your data. It’s called donor cohort analysis—and...
Donor Exit Interviews: How to Learn From Lapsed Donors

Donor Exit Interviews: How to Learn From Lapsed Donors

When a donor stops giving, most nonprofits move on. They mark the contact as “inactive,” remove them from active campaigns, and shift focus to acquiring new supporters. But that’s a costly mistake. Lapsed donors aren’t gone—they’re data-rich teachers waiting to tell...