by JK Stewart | Dec 2, 2025 | Strategy
Why Some Donors Stay and Others Slip Away The first gift gets all the attention. Teams celebrate it. Dashboards spike. Everyone does the “we did it” fist pump. But the real question is whether that donor will ever give again. Lots of nonprofits talk about retention...
by JK Stewart | Dec 1, 2025 | Strategy
Why Good Intentions Still Lead to Letdown Every fundraiser has lived this moment. A donor gives. You send the automated receipt. The team cheers. Then… silence. Not from you. From them. The donor goes cold. It feels like they hit a giant invisible wall after their...
by JK Stewart | Nov 28, 2025 | Strategy
The Invisible Problems That Matter More Than the Obvious Ones The loud problems in your donation funnel are easy to spot. A broken button. A confusing form field. A missing receipt. Those things scream at you. You fix them fast. The dangerous problems? They don’t...
by JK Stewart | Nov 21, 2025 | Strategy
Digital Giving Isn’t the Problem. Disconnection Is. We’re living in a world where nearly every part of daily life is automated. Groceries show up without a phone call. Streaming apps choose what we watch. Cars remind us where we parked. Even thermostats have opinions....
by JK Stewart | Nov 20, 2025 | Strategy
Your Donor Experience Is Only as Smooth as Your Back-End Most nonprofits work hard on the parts donors *see*: the appeal email, the campaign theme, the heartfelt story, the donation page. But the parts donors never see — the tech stack, the workflows, the handoffs,...
